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Customer Service AP
Customer Service AP

Sales Achievement Predictor


The Customer Service AP evaluates the applicant in terms of: customer service strengths, potential strengths, and areas that need development. Validity scales identify applicants who have an unusually positive or unusually negative style of self-presentation—and the scores of those applicants are automatically adjusted. In addition, the report includes recommendations for training and motivation.

online reports

Customer Service AP Report
19 credits each

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Resources
W-387B Customer Service Aptitude Profile Employers’ Guide Each $37.20
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