{"id":19914,"date":"2021-02-09T14:31:15","date_gmt":"2021-02-09T21:31:15","guid":{"rendered":"https:\/\/www.psychometrics.com\/?post_type=case-study&p=19914"},"modified":"2026-04-13T21:30:51","modified_gmt":"2026-04-14T03:30:51","slug":"cornerstone-credit-union","status":"publish","type":"case-study","link":"https:\/\/www.psychometrics.com\/fr\/a-propos\/etudes-de-cas\/cornerstone-credit-union\/","title":{"rendered":"Cornerstone Credit Union"},"content":{"rendered":"

Aider les gestionnaires \u00e0 se d\u00e9velopper gr\u00e2ce \u00e0 l’outil de r\u00e9troaction PSYCHOMETRICS 360<\/strong><\/h3>\n
CORNERSTONE CREDIT UNION Utilise UN outil de r\u00e9troaction multisourceS pour favoriser le d\u00e9veloppement du leadership<\/em><\/h5>\n

\u00ab Avez-vous d\u00e9j\u00e0 pris le temps de demander \u00e0 votre \u00e9quipe : comment pourrais-je devenir un meilleur gestionnaire pour vous? \u00bb. Voici la question que Jennie Armstrong, consultante en d\u00e9veloppement du personnel \u00e0 la coop\u00e9rative de services financiers Cornerstone Credit Union,\u00a0 pose aux gestionnaires.<\/p>\n

Armstrong comprend \u00e0 quel point cette question peut s’av\u00e9rer d\u00e9licate pour les dirigeants. Selon un article r\u00e9cent paru dans la\u00a0Harvard Business Review<\/a>, les gestionnaires manquent parfois de proactivit\u00e9 lorsqu’il s’agit de demander une r\u00e9troaction<\/a>.\u00a0Cette lacune s’explique par le fait que les r\u00e9troactions sont g\u00e9n\u00e9ralement peu fr\u00e9quentes, vagues ou non li\u00e9es \u00e0 des comportements sp\u00e9cifiques. En bref, elle ne sont pas utiles.<\/p>\n

Dans un sondage r\u00e9cent, les employ\u00e9s de la Cornerstone Credit Union avaient indiqu\u00e9 leur d\u00e9sir de fournir une r\u00e9troaction aux dirigeants de leur organisation. C’est Madame Armstrong, de retour au Canada apr\u00e8s avoir occup\u00e9 durant plusieurs ann\u00e9es des postes en formation et d\u00e9veloppement dans des entreprises technologiques \u00e0 Londres, au Royaume-Uni, qui a re\u00e7u le mandat de piloter le projet.<\/p>\n

Armstrong recherchait un outil pratique, fiable et rentable pour recueillir des commentaires constructifs et les transmettre aux cadres et aux chefs d’\u00e9quipe d\u00e9j\u00e0 en poste de la Cornerstone Credit Union, une institution financi\u00e8re de la Saskatchewan comportant 9 succursales.\u00a0 L’\u00e9valuation\u00a0Psychometrics 360\u00a0<\/a> fut choisie pour deux raisons. Premi\u00e8rement, elle permet de cibler les forces et faiblesses afin d’offrir une r\u00e9troaction pr\u00e9cise au moment opportun. Deuxi\u00e8mement, l’\u00e9quipe des ressources humaines peut interpr\u00e9ter les r\u00e9sultats sans l’aide d’un consultant externe.<\/p>\n

L’\u00e9valuation 360 degr\u00e9s fait maintenant partie du processus de planification du d\u00e9veloppement annuel. Chaque gestionnaire doit choisir des objectifs SMART (des objectifs sp\u00e9cifiques, mesurables, atteignables, r\u00e9alisables et temporellement d\u00e9finis).\u00a0 Deux ou trois de ces objectifs doivent d\u00e9couler de la r\u00e9troaction fournie par l\u2019outil Psychometrics 360.<\/p>\n

Armstrong\u00a0 et son \u00e9quipe sont \u00e0 la fois francs et \u00e0 l\u2019\u00e9coute lorsqu’ils abordent les r\u00e9sultats de l’\u00e9valuation 360. En effet, tous les employ\u00e9s de l’organisation ont r\u00e9pondu au questionnaire de l’indicateur de types psychologiques Myers-Briggs (MBTI\u1d39\u1d30<\/a>). La personnalit\u00e9 de chacun a donc \u00e9t\u00e9 prise en compte afin que la r\u00e9troaction soit pr\u00e9sent\u00e9e de mani\u00e8re efficace.<\/p>\n

\u00ab Les objectifs SMART doivent \u00eatre transmis aux subordonn\u00e9s directs et aux superviseurs, \u00bb\u00a0 explique Jennie Armstrong. Nous demandons aux gens de se montrer vuln\u00e9rables. Or, r\u00e9v\u00e9ler ses propres faiblesses peut g\u00e9n\u00e9rer de l’angoisse \u00bb.<\/p>\n

Toutefois, les retomb\u00e9es ont \u00e9t\u00e9 extr\u00eamement positives. Armstrong a remarqu\u00e9 que les gestionnaires \u00e9taient un peu nerveux au d\u00e9but, mais agr\u00e9ablement surpris des r\u00e9sultats par la suite.<\/p>\n

Puisque le plan de d\u00e9veloppement est communiqu\u00e9 aux subordonn\u00e9s directs,\u00a0 les employ\u00e9s ont aussi l’assurance que l’information fournie s’est rendue \u00e0 bon port. Ils se sentent \u00e9cout\u00e9s.<\/p>\n

Armstrong pr\u00e9voit continuer \u00e0 utiliser l’\u00e9valuation Psychometrics 360. Bient\u00f4t, Cornerstone entamera un processus de fusion avec deux autres coop\u00e9ratives de services financiers. Les gestionnaires seront donc confront\u00e9s \u00e0 de nouveaux d\u00e9fis, dont certains n\u00e9cessiteront le d\u00e9veloppement de comp\u00e9tences suppl\u00e9mentaires. La Cornerstone Credit Union a compris qu’une \u00e9quipe de direction heureuse, motiv\u00e9e et satisfaite est un \u00e9l\u00e9ment essentiel d’une organisation hautement performante. L’une des cl\u00e9s d’un leadership solide r\u00e9side dans la possibilit\u00e9 de recueillir une r\u00e9troaction\u00a0 de qualit\u00e9, aussi objective que pertinente, de la part des subordonn\u00e9s directs.<\/p>\n","protected":false},"excerpt":{"rendered":"

Cornerstone Credit Union utilise un outil de r\u00e9troaction multisources pour favoriser le d\u00e9velopment du leadership<\/p>\n","protected":false},"featured_media":18660,"template":"","case-study-category":[173,174],"case-study-assessment":[183,184],"class_list":["post-19914","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","case-study-category-developpement-de-lindividu","case-study-category-developpement-du-leadership","case-study-assessment-levaluation-psychometrics-360","case-study-assessment-lindicateur-de-types-psychologiques-myers-briggs"],"acf":[],"yoast_head":"\nCornerstone Credit Union | Psychometrics Canada<\/title>\n<meta name=\"description\" content=\"Cornerstone Credit Union utilise un outil de r\u00e9troaction multisources, Le Psychometrics 360, pour favoriser le d\u00e9velopment du leadership\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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