Teamwork in Hybrid Work 4 minute read Written by Shawn Bakker, Psychologist View Tips for Good Communication Infographic Working well with others in a hybrid work environment relies heavily on communication. Communication is the ability to reach and be reached, placing it at the heart of working with others. It is sharing and receiving information, identifying challenges, solving problems, brainstorming ideas, making plans and getting things done. When communication breaks down, work breaks down. Why does this happen? It often occurs when we stick with our preferred ways of communicating, rather than considering what is necessary for good communication. Overcoming this problem requires an understanding of our natural style and also recognizing when we need to make changes to be a more effective communicator. There are three principles of communication: Good communication works for the audience. Meaning lies with the receiver, not the sender. Good communication requires thoughtful consideration of frequency, method and content. Good communication starts with a consideration of these principles, rather than your communication preferences. Team members need to ask themselves: Am I considering my audience and their needs before I start communicating? What method of communication is most appropriate for this issue/situation? How will I check with others to make sure we are on the same page? For team communication to work well in any environment, but especially a hybrid one, you need to set organizational norms. As a group, decide when to use chat, email, calls and video. Due to the lack of verbal and emotional cues, emails and chats can be perceived as overly short, possibly rude, and lacking nuance – they are not great methods for generating understanding between two people. If you need to communicate something that is complex, nuanced or requires discussion, emails and chats are out. However, if you are sharing documents, or easily interpreted information, a video call can be an unwelcome distraction. Teams also need to discuss when it is ok to work asynchronously, where communication is not “live” but moves on the different time schedules of the unique participants. Certain tasks lend themselves well to this approach – generally things that do not require an immediate response. It is important to remember that your teammates cannot read your mind, so you need to let them know if and when you require a response. Establishing norms around communication tools helps people move out of their natural preference, and communicate in ways that are most appropriate to the specific situation. Below is a summary of the communication preferences for each of the four MBTI® dichotomies, along with a tip for being a better communicator. MBTI Type Tips for Good COMMUNICATION To receive more exclusive tips, insights, and resources like this, join the Psychometrics network!