Presented by Dr. Gail Fann Thomas

Navigating Hard Conversations with Managers, Peers, and Direct Reports

Leveraging the Thomas-Kilmann Conflict Mode Instrument (TKI®)

All organizational members, no matter at what level, should be able to engage effectively in hard conversations. Examples of these conversations might be disagreeing with a manager over an assignment, giving feedback to a peer, or informing direct reports about a difficult organizational change.

Sadly, people often avoid these conversations, overly accommodate others when they do have them, or just plain lack the skills to effectively work through hard conversations.

  • In this webinar, you will learn:
    Basics about hard conversations and their relationship to conflict
    A process model for understanding how hard conversations unfold
    How to use the Thomas-Kilmann Conflict Mode Instrument (TKI®) to help people better navigate hard conversations
    How to apply the process model and the TKI® in a real-world example

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About the expert:

Dr. Gail Fann Thomas is a conflict management expert and faculty emerita at the Naval Postgraduate School in Monterey, CA. She has received numerous awards for her teaching and research on interagency collaboration and high-performing teams and is a coauthor of the Thomas-Kilmann Conflict Mode Instrument (TKI®) Team Report. Dr. Thomas is currently teaching and consulting with numerous government agencies and private-sector organizations.