2 of 4 Managing Uncertainty: Flexibility at Work 3 minute read Written by Justin Deonarine, I/O Psychologist This article is part 2 in our 4-part series on navigating uncertainty in the workplace. In Part 1, we explored what uncertainty looks like at work, and how it affects individuals and teams. In today’s blog, we are exploring how flexibility shapes how we experience and manage uncertain situations. The ambiguous nature of uncertainty is one particular area that people tend to struggle with. The fact that we don’t know what’s going to come next is when some individuals may struggle. It’s not part of the routine that we’re used to, and this is uncomfortable. This might sound a lot like managing change. In fact, it is. Those who are able to manage change tend to be more capable of dealing with uncertainty. This brings us to the concept of Flexibility, or one’s capacity to cope with a frequently changing environment and adapt to emerging situations. This concept is drawn from the Work Personality Index® and directly relates to how one manages change that is beyond their control. Consider these questions for yourself: Do I like routine or variety? Do I like trying new things that are unfamiliar? How do I react when things change suddenly? Based on your answers above, would you consider yourself possessing a lower or higher level of flexibility? Consider the following information below. Characteristics of Lower Flexibility Characteristics of Higher Flexibility Prefer routine Value structure, and predictability Stick with what they’re familiar with Are uncomfortable with sudden or changes Prefer variety Dislike overly structured environments Often try new things See sudden changes as an opportunity How can you help others harness their Flexibility preferences? The first step would be to consider the questions above, but in relation to the individual that you are trying to help. Do they prefer routine or variety? Are they comfortable trying new and unfamiliar activities? How do they react to sudden changes? Would you classify the individual as having higher or lower flexibility? Based on your answers, consider the advice below. For those with lower Flexibility… For those with higher Flexibility… Help these individuals consider what they may need to be more prepared to adapt to emerging changes. Some may find an anchoring routine helpful (as there is some form of consistency in their daily life). Others may just need a little more information to process the situation. These individuals prefer routine and structure, which can bring stability and consistency during uncertain times. Ask these individuals how they would introduce more predictability in the work environment. They may have ideas that others have overlooked. Have this individual consider how they can support others. Others around these individuals aren’t as naturally comfortable with ambiguity. These individuals can be a source of calm when faced with sudden changes. Change is appealing to these individuals, but the changes that they make during uncertain times can be stressful to others. Have them consult with others to see if the change is necessary. If you notice someone on your team struggling with sudden changes or ambiguity, consider the strategies above to help support their flexibility preferences. Whether someone thrives on structure or embraces change, understanding how members of your team respond to uncertainty can help you create a more resilient and adaptive team environment. In part three, we will explore the concepts of reactivity and planning in an uncertain world. Part 1:Facing Uncertainty at Work: What It Looks Like—and What to Do About It Justin M. Deonarine is an Industrial/Organizational Psychologist with Psychometrics Canada. He specializes in the application of data-driven decision-making to areas such as selection, leadership and corporate culture. He has worked with organizations around the world, from local non-profits to multinational corporations. Justin enjoys sharing his experience and knowledge with others, having published articles about leadership, corporate culture, diversity, emotional intelligence, innovation and entrepreneurship for a variety of business and HR resources.
