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Reduce Conflict and Focus on Productivity

The Thomas-Kilmann Conflict Mode Instrument (TKI®) helps individuals resolve inter-personal conflict and refocus energy on achieving shared business goals and business outcomes. Individuals will identify their preferred method of dealing with conflict, and learn appropriate ways to approach conflict with others. Reduce stress in your organization by addressing relational issues while improving productivity and performance in your organization.

“The Thomas-Kilmann Conflict Mode Instrument is a great tool to use in training and development with our members. It is simple and easy to understand, and integrates well when using in conjunction with MBTI® assessment.” – John Torres, Director, Leadership Development, American Farm Bureau Federation.

Identifies conflict-handling styles that affect personal and group dynamics.

leaf_or.jpg Available to level A qualified Canadians

The leading tool for conflict management

  • Simple and effective as an internal conflict management tool
  • See results you can implement immediately
  • Reduce stress and improve morale and productivity

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Featured Tools and Resources

Introduction to Conflict and Teams

The TKI Tool: More Than Conflict Management

Celebrating 40 Years with the TKI Assessment

Technical Brief for the Thomas-Kilmann Conflict Mode Instrument

Online Reports

The Thomas-Kilmann Conflict Mode Instrument Profile and Interpretive Report follows the same basic format as the best-selling paper-and-pencil version but is tailored specifically to each individual participant. Each personalized report shows graphically how the participant uses the five conflict-handling modes: Competing, Collaborating, Compromising, Avoiding and Accommodating. The report offers specific suggestions to help him or her understand the pluses and minuses of a particular conflict-handling style, with suggestions for considering alternative approaches.

How to access the TKI Profile and Interpretive Report

This report can be ordered and administered online through CareerID for 31 credits each, or purchased as a paper-pencil product through our Online Store.

New to CareerID? Find out how to register.

Download sample report

Use for

  • Team Building
  • Individual Development
  • Language
    • English
    • French
    • Administration

      Time: 15 minutes
      Items: 30

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Results with TKI


Earls stays competitive by using the TKI® tool in its leadership development program.

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Kwantlen Polytechnic University

University works with industry reps to develop a unique program to get HR students CPHR ready.

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