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Reduce Conflict and Focus on Productivity

The Thomas-Kilmann conflict mode Instrument (TKI® assessment) is the world’s best-selling conflict management tool because it helps trainers, managers, and other professionals conduct productive one-on-one and group discussions about conflict. The instrument helps people understand how using different conflict management styles affects interpersonal and group dynamics, empowering them to choose the best approach for any situation.

The tki®:

  • Delivers a pragmatic, situational approach to conflict resolution, change management, leadership development, communication, employee retention, and more
  • Can be used as a stand-alone tool by individuals, in a group learning process, as part of a structured workshop, or in training programs
  • Enables you to open productive dialogue about conflict safely

Assessments, Reports and Practitioner Resources

TKI® can be completed either online through CareerID or as an easy-to-use, self-scoring exercise that takes just 15 minutes.

TKI® Online Interpretive Report

Each personalized report shows graphically how the participant uses the five conflict-handling modes: Competing, Collaborating, Compromising, Avoiding and Accommodating.
Download sample report



TKI® Self-Scorable

This easy-to-use, self-scorable assessment, complete with interpretation and feedback materials, helps individuals discover which of five conflict-handling styles–competing, collaborating, compromising, avoiding, and accommodating–is their preferred “mode.”
Shop the TKI® Self-Scorable


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Use for

Results with TKI


Earls stays competitive by using the TKI® tool in its leadership development program.

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Kwantlen Polytechnic University

University works with industry reps to develop a unique program to get HR students CPHR ready.

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