You need to raise a difficult issue, but you are not entirely sure how to? Why is that?
Many people struggle with conflict management situations because they are not sure how the other person will respond to it. They are also not sure how they should respond to the other person’s reaction. This cycle quickly builds and it can become intimidating.
With the Thomas-Kilmann Conflict Mode Instrument , it does not have to be. The TKI covers five broad conflict management styles that individuals can take. Understanding the TKI framework is key to conflict resolution in the workplace.
Learn the five different approaches to conflict management and where you fit within the framework.
How you can harness each of these styles to effectively approach conflict, even if it is not the style you are most comfortable with.
How to manage conflict by identifying and anticipating these styles from others, and how to respond in a productive manner.
Provide your team with the confidence to use the TKI effectively within your organization, whether for one-on-one coaching or group workshops.