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    Jun 01, 2023    |   Camille Labrie

3 Conflict Resolution Skills That Can Help You Resolve Workplace Conflict More Effectively

frustrated coworkers in a meeting Written by Justin M. Deonarine, I/O Psychologist 

Read time: 2 minutes 

Conflict is often perceived as negative and can evoke a range of emotions, shaping our reactions and influencing the way we approach conflict resolution. To resolve conflicts effectively, it is essential to consider three key factors. 

1. Understand your own approach to conflict

What emotions do you feel when you hear the word “conflict”? What is your natural reaction when faced with conflict? Many people see conflict as a negative word, and associate it with feelings such as fear, anger, or discomfort. This influences the way that we react to conflict. Often, we will react in a way that is habitual to us, based on the ways that we have managed conflict in the past. 

Instead of reacting to the issue at hand with the first solution that comes to mind, step back and evaluate the situation. Is your reaction actually helping the situation? Is there a better approach? 

2. Understand how the other party approaches conflict

When it comes to those around us, we may see things in them that they don’t see about themselves. How does the other person react to disagreements? 

Navigating conflict is a lot like the game of Chess: There’s going to be a give-and-take, and you’re going to have to make multiple moves to eventually resolve the challenge at hand. However, in order to resolve the conflict effectively (and maintain good relationships with others), try working towards a win-win solution. 

Consider their approach to conflict to determine the best way to engage them. 

  • If they avoid conflict, find a safe way to have a conversation with them. 
  • If they tend to concede, ask them to share their needs so that you can find a solution that works for everyone. 
  • If they usually try to win the argument, explain what you need from them and see if you can come to a win-win solution.

3. Communicate, communicate, communicate

Win-win solutions require both parties to come to the table and trust each other enough to discuss the issue openly and honestly. The strongest relationships are built on both trust and communication. Keep this in mind when considering or applying the advice provided above. 

Ultimately, resolving conflicts effectively requires self-awareness, understanding others’ perspectives, and effective communication. Rather than reacting quickly to conflict, we can achieve better outcomes by being more mindful of our approach, and taking a more considered response to the challenge. Additionally, recognizing how others approach conflict empowers us to tailor our engagement strategies accordingly.

Open and honest communication paves the way for successful conflict resolution and builds trusting relationships. Embracing these considerations fosters a collaborative environment where conflicts can be transformed into opportunities for growth and mutual understanding. 

Revolutionize conflict resolution within your organization by implementing comprehensive assessments from Psychometrics Canada. Discover how our assessments can enhance your team’s conflict management skills, foster collaboration, and drive productivity. Contact us today, and take the first step towards transforming conflicts into growth opportunities for your entire team. 

Filed under: Conflict