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    Jun 06, 2023    |   Psychometrics Canada

Workplace Conflict

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Written by Psychometrics Canada

Read time: 5 minutes


Conflict in the workplace is inevitable and everyone must deal with it from time to time. For teams to be at their best, conflict might even be necessary.  

Below, you will find resources to help you better understand and manage conflict in the workplace. Topics include: communication skills, conflict resolution techniques, and strategies and assessment solutions for building stronger relationships with colleagues and team members.  As a leader or team facilitator you have a great opportunity to create a more positive and productive work environment for yourself and those around you. 

Conflict in the Workplace 

Almost 38% people say they deal with conflict frequently. What brings this conflict about, and is it a problem? We take a deeper dive to understand when and why conflict occurs within organizations. 

Conflict Resolution in the Workplace 

Unresolved conflict at work results in lower morale and productivity. There are many benefits to resolving conflict, including improved relationships, creativity, team effectiveness and psychological safety. When it comes to conflict management, two factors must be considered: your needs and the needs of the other party. We review a model with 5 approaches and the skills required to succeed, as well as discuss how self-awareness is one of the first steps towards understanding how we approach and resolve conflict.  To help facilitate these insights a list of some of the top talent assessments is provided. These tools are a  good starting place for the objective insights necessary to begin coaching leaders and teams.  


Leadership and Resolving Team Conflict 

Conflict is any situation in which the concerns of two people differ. This is a common occurrence in a team environment. Data also suggests that workplace conflict changes when there is a high degree of uncertainty, as fear prompts people to push more for what they need. To add to this complexity, managing disagreements and decision making is different with people working remotely or in a hybrid model. As a leader, you are in a position to help your team navigate conflict and be more productive.   

Conflict in the workplace is a reality that cannot be avoided, but it can be proactively addressed and managed effectively with the right tools and mindset. By understanding team members individual differences and personal styles leaders can begin to create a more productive work environment for themselves and their colleagues. 

Our research-based talent assessments can help you foster a positive work environment and cultivate a collaborative workplace. Contact us to take the lead in transforming your organization today. 


Filed under: Conflict