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    Customer Service AP

    CUSTOMER SERVICE TEST - EVALUATE CANDIDATES

    The Customer Service AP evaluates the applicant in terms of: customer service strengths, potential strengths, and areas that need development. Validity scales identify applicants who have an unusually positive or unusually negative style of self-presentation—and the scores of those applicants are automatically adjusted. In addition, the report includes recommendations for training and motivation. This assessment will help you evaluate candidates applying for customer service positions as well as identify training/motivational needs for current employees.

    WHat the customer service ap measures

    The Customer Service AP offers a specific recommendation regarding a person’s suitability for a customer service role, and a listing of their relative strengths and weaknesses in the skills and behaviours associated with good customer service performance.

    Customer Service Characteristics
    • Diplomacy in relating to others
    • A cooperative attitude
    • Patience
    • A relaxed attitude
    • An ability to restrain assertiveness in relating to others
    • A focus on achievement and getting things done
    • An ability to be non-competitive when relating to others in a customer service situation

    Uses of the Customer Service AP

    Employee Selection
    Individual Development

    How to Get Started Using the Customer Service AP

    The Customer Service AP assessment is available in English and contains 140 items that approximately will take 20 minutes to complete. Scoring can be completed online (CareerID).

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    Online Reports

    PROFILE
    The Customer Service AP report outlines the strengths and weaknesses of applicants. Includes detailed feedback on customer service and inside sales characteristics, sales success characteristics, motivation and achievement characteristics, work and interpersonal strengths.

    Download sample report

     

    Customer Service AP Resources

    Customer Service AP Employers Guide

    Download Employers Guide

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