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Customer Service AP

CUSTOMER SERVICE TEST - EVALUATE CANDIDATES

CUSTOMER SERVICE APTITUDE PROFILE

The Customer Service AP evaluates the applicant in terms of: customer service strengths, potential strengths, and areas that need development. Validity scales identify applicants who have an unusually positive or unusually negative style of self-presentation—and the scores of those applicants are automatically adjusted. In addition, the report includes recommendations for training and motivation. This assessment will help you evaluate candidates applying for customer service positions as well as identify training/motivational needs for current employees.


Online Reports

PROFILE
The Customer Service AP report outlines the strengths and weaknesses of applicants. Includes detailed feedback on customer service and inside sales characteristics, sales success characteristics, motivation and achievement characteristics, work and interpersonal strengths.

Download sample report

 

Customer Service AP Resources

Customer Service AP Employers Guide

Download Employers Guide

Use for

  • Employee Selection
  • Individual Development

Administration

Time: 20 minutes
Items: 140

Scoring: