CUSTOMER SERVICE TEST - EVALUATE CANDIDATES The Customer Service AP evaluates the applicant in terms of: customer service strengths, potential strengths, and areas that need development. Validity scales identify applicants who have an unusually positive or unusually negative style of self-presentation—and the scores of those applicants are automatically adjusted. In addition, the report includes recommendations for training and motivation. This assessment will help you evaluate candidates applying for customer service positions as well as identify training/motivational needs for current employees. WHat the customer service ap measures The Customer Service AP offers a specific recommendation regarding a person’s suitability for a customer service role, and a listing of their relative strengths and weaknesses in the skills and behaviours associated with good customer service performance. Customer Service Characteristics Diplomacy in relating to others A cooperative attitude Patience A relaxed attitude An ability to restrain assertiveness in relating to others A focus on achievement and getting things done An ability to be non-competitive when relating to others in a customer service situation Uses of the Customer Service AP Employee Selection Individual Development How to Get Started Using the Customer Service AP The Customer Service AP assessment is available in English, contains 140 items and takes approximately 20 minutes to complete online (Psychometrics.com). CONTACT US TO CONNECT WITH ONE OF OUR ASSESSMENT EXPERTS TODAY. Online Reports PROFILE The Customer Service AP report outlines the strengths and weaknesses of applicants. Includes detailed feedback on customer service and inside sales characteristics, sales success characteristics, motivation and achievement characteristics, work and interpersonal strengths. View sample report Customer Service AP Resources Customer Service AP Employers Guide View Employers Guide
