Presented by Dr. Gail Fann Thomas Navigating Hard Conversations with Managers, Peers, and Direct Reports Leveraging the Thomas-Kilmann Conflict Mode Instrument (TKI®) All organizational members, no matter at what level, should be able to engage effectively in hard conversations. Examples of these conversations might be disagreeing with a manager over an assignment, giving feedback to a peer, or informing direct reports about a difficult organizational change. Sadly, people often avoid these conversations, overly accommodate others when they do have them, or just plain lack the skills to effectively work through hard conversations. In this webinar, you will learn: Basics about hard conversations and their relationship to conflict A process model for understanding how hard conversations unfold How to use the Thomas-Kilmann Conflict Mode Instrument (TKI®) to help people better navigate hard conversations How to apply the process model and the TKI® in a real-world example View Recording: About the expert: Dr. Gail Fann Thomas is a conflict management expert and faculty emerita at the Naval Postgraduate School in Monterey, CA. She has received numerous awards for her teaching and research on interagency collaboration and high-performing teams and is a coauthor of the Thomas-Kilmann Conflict Mode Instrument (TKI®) Team Report. Dr. Thomas is currently teaching and consulting with numerous government agencies and private-sector organizations.
